Terms of service
1. Introduction
Welcome to Specstyler. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.
2. Use of the Website
You agree to use our website for lawful purposes only and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.
3. Product Information
We strive to ensure that all product descriptions and pricing are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and give you the option to reconfirm or cancel your order. If we are unable to contact you, we will treat the order as canceled. Prices and availability of products are subject to change without notice.
4. Ordering and Payment
All orders are subject to availability and acceptance. We reserve the right to refuse any order for any reason. Payment must be made at the time of order placement. We accept various payment methods, which will be specified during the checkout process. By providing payment information, you represent and warrant that you are authorized to use the payment method.
5. Shipping and Delivery
5.1 Shipping
We offer free tracked shipping on all orders over $99. All orders are dispatched using trusted courier services, and a tracking link will be provided once your order has shipped.
5.2 Delivery
Manufacturing and assembly of prescription glasses (including accessories) typically require 5-10 working days. Once dispatched, delivery times range from 5 to 15 working days, depending on the shipping method and destination. Please note that these are estimates and actual delivery times may vary due to factors beyond our control. We are not liable for any delays caused by third-party carriers.
6. Returns and Refunds
6.1 Defective or Damaged Products
If you receive a defective or damaged product, you may return the product within 30 days of receipt for a refund or exchange, provided the item is in its original condition and packaging, including any accessories, manuals, documentation, and registration that was included with the product. The product must be unused, unmarked, and undamaged. Please note that original shipping charges are non-refundable.
6.2 Instructions for Returns
1. Contact our Customer Service at connect@specstyler.com to obtain your Return Authorization (RA) number and prepaid return label.
2. Pack the item(s) securely in the original packaging, including any documentation, accessories, and manuals received with the product. Ensure the package is secure to prevent damage during shipping.
3. Attach the prepaid return label to the outside of the package, covering any previous address labels.
4. Drop your package at any post store or box.
6.3 Refund Processing
We will process your refund or exchange request within 7 business days of receiving your return. Please allow additional time for the refund to be credited to your original payment method, as processing times may vary depending on your financial institution.
7. Size Issues
Detailed frame measurements are provided on each product page. We recommend reviewing these measurements carefully before making a purchase. If you find that the glasses do not meet your expectations regarding size, please contact us at connect@specstyler.com for assistance.
8. Visual Colour Difference Issues
Please note that frame colours may slightly differ from what you see on the website due to lighting conditions, varying screen resolutions, and photo backgrounds. If the glasses do not meet your expectations regarding colour, please contact us at connect@specstyler.com for further assistance.
9. Virtual Try-On
Where available, Specstyler may provide a Virtual Try-On feature to help you visualise how selected frames may look when worn. Virtual Try-On images are intended as a visual guide only and are not an exact representation of how the frames will look or fit in person.
The appearance, proportions, positioning, colour and apparent size of the frames shown through Virtual Try-On may differ from the actual product due to factors including camera angle, image quality, lighting, facial positioning, device or screen settings, and the way the Virtual Try-On technology processes your image.
Virtual Try-On should therefore not be relied upon as a guarantee of the actual fit, size, proportions, colour or appearance of a frame. We recommend reviewing the frame measurements and product information provided on the relevant product page before purchasing.
10. Warranty
10.1 Limited Product Warranty
Unless otherwise stated on the relevant product page, Specstyler products are covered by a limited warranty against manufacturing defects in materials and workmanship for 30 days from the date of delivery.
This warranty covers defects arising under normal and intended use. It does not cover damage resulting from misuse, accidents, improper care, alterations or modifications, or normal wear and tear, including damage caused by improper handling or storage.
If you believe your product has a manufacturing defect, please contact us at connect@specstyler.com as soon as reasonably possible. We may request photographs or other information to assess the issue.
Where a valid warranty claim is accepted, we may repair or replace the affected product or provide another appropriate remedy, subject to applicable law.
10.2 Consumer Rights
This warranty is in addition to any consumer rights and remedies that apply to your purchase under the laws of your country or region. Nothing in these Terms limits or excludes any rights that cannot legally be limited or excluded.
11. Limitation of Liability
To the extent permitted by applicable law, Specstyler will not be liable for any indirect, incidental, special or consequential loss or damage arising from or in connection with your use of our website, products or services.
Our liability will not be limited or excluded where doing so would be prohibited by applicable law, including any consumer rights or remedies that cannot legally be excluded or limited.
12. Privacy
Your privacy is important to us. We collect, use, and protect your personal data in accordance with our Privacy Policy. By using our website and services, you consent to the collection and use of your information as outlined in our Privacy Policy.
13. Changes to Terms and Conditions
We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website signifies your acceptance of the updated terms.
14. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at connect@specstyler.com.